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Privacy Policy

Updated on August 6, 2023

TruAgents ( “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Table of Contents

Data We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, last name, username or similar identifier.
  • Contact Data includes billing address, email address and telephone numbers.
  • Account and Usage Data includes all information about your account and interactions with our website and Services.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

How We Collect Your Data

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity and Contact Data by filling in forms or by corresponding with us by email or otherwise.
  • Automated technologies or interactions. As you interact with our website, we may automatically collect Account, Usage, and Technical Data about your equipment, browsing actions and patterns, and activities. We collect this personal data by using cookies, server logs and other similar technologies.

How We Use Your Data

We use your personal data primarily to provide and improve our services. Here are the specific circumstances under which we use your data:

  • Service Provision: We use your Identity and Contact Data to perform the agreement we have entered into with you, provide you with our Services, and respond to your inquiries or requests. This includes using your data to personalize your experience with our services.
  • Service Improvement: We use Account, Usage, and Technical Data collected through automated technologies to understand how you interact with our website and services. This helps us improve our platform’s functionality and user interface, ensuring a seamless user experience.
  • Legal Obligations: We may use your data where we need to comply with a legal obligation or in connection with a legal claim, such as retaining data related to your purchases for tax reporting and audit purposes.
  • Legitimate Interests: We may use your data for our legitimate interests, such as for administrative, fraud detection, and legal purposes, provided that these uses aren’t overridden by your rights and interests.
  • NO SALE OF DATA: We do not and will not sell your personal data to third parties.
  • NO USE FOR AI MODEL DEVELOPMENT: We do not use your personal data for the development of AI models.

If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

How Your Data is Shared

We do not sell or rent your data to anyone, but may share your data with third parties in the following circumstances:

  • With Your Consent: We will share your data with parties outside of TruAgents when we have your consent.
  • When Third Parties Provide Services on Our Behalf: We may use third party service providers or vendors to support or perform certain aspects of the Services on our or your behalf, such as hosting the Services, designing or operating the Services’ features, tracking the Services’ analytics, providing data used, directly or indirectly, in connection with the Services, marketing the Services, enabling TruAgents to contact you with offers or performing other administrative services. We may provide these third party service providers or vendors with access to user information, including Identity Data, in connection with the services they are performing for you or for us.
  • As Part of a Business Transfer: We may share your information, including your Identity Data and Usage Data with any parent, subsidiary or affiliate entity for the purposes disclosed in this Privacy Policy. We also reserve the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner or operator of the Services; or (ii) in connection with any merger, acquisition, consolidation, restructuring, the sale of the majority of our outstanding stock, the sale of our assets, or other corporate changes. In such cases, if there are any material changes in the use of your Identity Data as a result of such business transfer, as well as any choices you may have regarding your Personal Information, you will be notified via a notice to the primary email address or by placing a prominent notice on our site.
  • Legal Obligations: See “How We Use Your Data - Legal Obligations”.

How We Store Your Data

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Your Data Protection Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please contact us at legal@truagents.com if you require more information on your rights and how to exercise them.

California Privacy Rights

The California Consumer Privacy Act (CCPA) provides members who are California residents with specific rights regarding their personal information. This section describes those rights and how they may be exercised. Users who are California residents have the right to request and receive the following information:

  • The categories of personal information we collect.
  • The categories of sources for the personal information we collect.
  • Our business or commercial purpose for collecting that personal information.
  • The specific pieces of personal information we have collected about them.

In addition, California residents have the right to non-discrimination under the CCPA (meaning we may not discriminate against any member for exercising their rights under CCPA). All requests for information under CCPA must be made via email sent to legal@truagents.com from the email address associated with your TruAgents account.

Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to legal@truagents.com.

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