Customer-Facing AI: The New Marketing Battleground
There are a confluence of factors coming together making massive customer-facing AI adoption inevitable. First, companies are spending a crazy amount on mediocre-at-best customer service - about $33 billion a year. They're investing in software, customer service scripts, and training, but the best a customer can ever get is a generic, drama free, transactional experience. […]
Sep 26, 2024
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